My name is on this site.
It is a good name.
I aim to keep it that way.

Jack H. Snyder
Vero Beach, FL

Computer Troubleshooting
Since 1978

(801) 822-0475
(801) 605-1715

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Troubleshooting Form

This form originates in the Microsoft Certified Desktop Support Technician Training Kit.  It is rather long, but if you will take the time to submit it, you may recognize the solution yourself. 

Upon receipt of the completed form, I will contact you about the trouble.

WHAT #1?


Enter your name please


Enter your email address carefully


Enter any other contact info


Enter your operating system

WHO?


Who was using the computer when the problem first occurred?


 Who else has been using the computer? Have the others experienced the problem?


Who has previously worked on this problem?


Who has the same problem on another computer?

WHEN?


 When did this problem first occur, and has it occurred since?


When was the last time you downloaded or installed an application?


When was the last time you installed new hardware?


When did you last use Disk Cleanup or Disk Defragmenter?


When did you last delete cookies, temp files, or other files?


When did you last empty the recycle bin?


When did you last uninstall an application, and what application?

WHAT #2?


 What do you think caused the problem? What are your ideas?


What have you tried in troubleshooting the problem yourself?


What do you think may need to be done to resolve the problem?


What were the error messages or numbers, if any?

WHY and HOW?


 Why do you think this problem occurred?


How do you think this problem occurred?

Enter the pictured number here:  
 
Copyright © 2008 Jackson Snyder. All rights reserved.
Revised: 06/13/08.